Frequently Asked Questions

Everything you need to know about your Rails of Sheffield experience.

What are your standard shipping times and costs?

We offer standard delivery within 3-5 business days for £4.95, and express next-day delivery for £7.95. Free standard shipping is applied to all orders over £100.

How do I return an item that doesn't fit?

We offer a 28-day return policy. Items must be unworn, with original tags attached. You can generate a prepaid return label through our online returns portal for a small fee of £2.50.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer buy-now-pay-later options via Klarna and Clearpay, as well as PayPal.

How can I track the status of my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping costs and delivery windows vary by location and will be calculated at checkout.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.